Our privacy practices are part of a larger corporate
commitment to respect individuals, from plan sponsors
and participants, to our sales organization and our own
employees. As a long-standing member of the financial
services industry, we have always worked to ensure that our
business practices prevent any breach of confidentiality
andwe work to maintain the highest standards of conduct.
When you, as a company or an individual, apply for coverage
under a group benefits plan, you share personal information
about the company, yourself, and/or family members.
Johnston Group will only use, retain and disclose such
information to administer the terms of your group policies and
plans, including:
confirming your eligibility for insurance coverage;
adjudication and processing the claims you send us;
offering you complementary products and services; or
• meeting regulatory requirements.
We will contact you and obtain your consent if it ever becomes
necessary to use your information for any other purpose.
In most cases, when you sign up for your benefit program
weobtain all the information we need directly from your
employer or from you (from the employer’s application
forms, or from your enrolment form). This may include name,
address, phone number, age, occupation, salary, family status
and answers to basic health questions.
In some cases we may ask for additional information from
the insurance industry’s MIB Group, Inc. (Medical Information
Bureau), health insurance companies, licensed physicians
and healthcare professionals or related institutions in order to
determine your eligibility for coverage.
When you make a claim for benefits, we may also collect
information to determine the eligibility of the claim, and the
nature of theexpense. We may contact you, your healthcare
professionals or other benefitproviders.
All this information will be collected with the individual’s
knowledge and consent. We will make every reasonable
attempt to keep this information accurate and current, and
we ask that you advise us of changes in order to keep our
records up-to-date. This will allow us to provide you with the
best service possible.
We collect information from our website visitors to improve
the navigation and overall user experience on our website, for
marketing purposes, and to evaluate the operation and use of
our website.
We employ best practices to protect collected information
from loss and unauthorized access.
Our systems are designed to prevent unauthorized access
and, within our organization, we limit access to your personal
information to only those individuals who administer your
group plan and benefits. Each employee in our organization
has signed a confidentiality agreement further protecting your
personal information.
Privacy Compliance Officer
Johnston Group Inc.
1051 King Edward Street, Winnipeg, MB R3H 0R4
Your personal information is kept only as long as we need
it to administer your group plan and fulfill regulatory
obligations. Our organization has policies and procedures
in place to securely deleteor physically destroy all personal
information when it is no longer needed.
When we deal with other persons or organizations (such
as other benefit providers when settling claim payments,
or when using cloud-based services), we protect the
confidentiality of your personal information and ensure it is
not used for any unauthorized purpose.
We use enrolment and claim information only to administer
your group benefit plan and to ensure you receive all the
benefits you’re entitled to receive. As a result we may
disclose your personal information to:
insurance companies and service providers providing
benefits under your group contract;
physicians or other healthcare institutions for the purpose
of determining coverage eligibility, and processing and
adjudicating your claims;
your authorized representatives, such as individuals with
Power of Attorney or your insurance advisor; or
government and regulatory bodies where required by law or
for the purpose of processing and adjudicating your claims.
You may at any time ask us what information we have
collected about you and why we have it. We will respond to
your request within 30days and provide you with access to
the information we have onfile.
Your request should be submitted to us in writing and you
will be required to provide proof of your identity.
This Privacy Policy has described the collection, protection
and disclosure of the personal information we need to
administer your group benefit program. It is your right to
choose not to provide us with some or all of your personal
information, or to deny us the use or disclosure of your
information for certain purposes. If you exercise this right,
please be aware that we may be limited in our ability or not
be able to provide you with coverage under a group benefit
program. It may also limit our ability to administer your group
benefits, including adjudicating and processing yourclaims.
Please contact our Privacy Officer at the address below if
you want to:
better understand the kinds of information we collect,
express any concern about our privacy policies or how
we’ve handled information about you, or
ask questions about our privacy policies.
Johnston Group Inc. has always been, and will continue to be, committed to protecting your privacy,
ensuring yourpersonal information remains confidential.
Privacy Policy